Policies & Terms

Clear, fair, and human. Last updated: July 2026.

01 Shipping & delivery

Every DOT product is made to order in our Cairo workshop — no pre-production, no long storage.

Build time: 2–3 weeks from order confirmation.
Shipping: via DHL Express — 7–10 days to the GCC and most destinations. Shipping is completely free.
Total expected: 3–5 weeks from order to your door.
Tracking: you receive a DHL tracking number the moment your order ships, plus WhatsApp updates.
Customs & import duties: included — the final price you see is what you pay.

Because every piece is built specifically for your order, our returns policy is built around a quality guarantee:

Manufacturing defect on arrival: document it with photos or video within 48 hours of delivery and we replace the part or the full product — or refund you in full. Your choice, shipping on us.
Shipping damage: fully insured via DHL — never accept a visibly damaged parcel without documenting it with the courier.
Order cancellation: free within 48 hours of ordering (before production starts). After production begins, a 15% preparation cost applies.
Refunds: returned to the original payment method within 7–14 business days.

We back your chair because we built it. A 5-year warranty on all DOT smart products covers manufacturing defects in:

Not covered: damage from misuse, liquids, pets, or the natural wear of fabric/leather over time.

To claim: message us on WhatsApp with your order number and photos/video — we reply within one business day and repair or replace as needed.

All payments are processed through Shopify Payments — the official payment gateway of our global store.

Payment methods: international cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shop Pay.
Installments: we support split payments via Shop Pay by Shopify — choose Shop Pay at checkout to see the split options available to you (subject to eligibility and card country).
Currency: prices display in your local currency (SAR in Saudi Arabia) and include VAT where applicable. The final charge may vary slightly with your card issuer's rates.
Security: transactions are fully encrypted and processed via PCI-DSS-compliant Shopify Payments — we never see or store your card details.

Your data is yours. We collect the minimum needed to fulfil your order and improve your experience:

What we collect: order and delivery details, plus anonymous browsing analytics to improve the store.
The DOT+ app: your sitting-posture data is processed to power your personal recommendations — and is never sold to any third party.
Data sharing: only with fulfilment partners (DHL for shipping, payment gateways) and only as needed to serve you.
Your rights: request a copy of your data, or its deletion, at any time via WhatsApp or email.

dotand.store is owned and operated by DE.CI Global (Cairo, Egypt).
Images are illustrative — color tones may vary slightly with your screen and home lighting.
Prices and offers may change — the applicable price is the one at the moment you complete your order.
Using this store means you accept these terms. Any dispute is resolved amicably first — talk to us and we'll find the solution.
The DOT+ Coach provides general wellness guidance and is not a substitute for professional medical advice.